Our service commitment: Focus on our customers
Just a few years ago, products were still seen as purely physical objects. Today, the focus is on the different tasks of our customers. Our service is therefore more than just offering and taking care of a product but includes all the services required to fulfill a customer's complex tasks – and this over the complete life cycle of our products. We never leave our customers out on the cold with their requirements and challenges, especially in the after-sales period.
In addition to good communication, this requires constant interaction with our customers. Response time is also an important factor, which is why we have operations worldwide. Our global Customer Centers act as local centers of excellence, e.g., with welding test laboratories, close to our customers. In doing so, the SKS Customer Centers support our customers in all matters with the SKS premium quality they are used to.
Our development efforts are geared towards the benefits of our customers and the demands of the market for increased availability and productivity while reducing costs. SKS Service is an investment in the future: A system that has been tried and tested for more than 25 years and has been “Industry 4.0 ready” since 2007 could be adapted to fulfill the requirements of Industry 4.0 with only a small software update. In addition, we offer support with retrofitting solutions to reduce investment costs. In this way, SKS ensures the modularity, flexibility and future-proofing of its products.
With feasibility studies in our worldwide welding test laboratories, we test the limits of what is possible for our customers: Where does productivity stop – and at what point the decreasing efficiency starts to cause more costs? We document the results of these tests for our customers in detailed welding test reports.
Any product is only as good as its operator. With training courses at the customer's site or at SKS, we create the know-how our customers need to support their production processes in the best possible way. Our training goes far beyond the use of our products: In addition, we provide recommendations for workpiece preparation to make sure that the best possible results can be achieved. Our trainings are available through our Customer Centers worldwide.
The SKS service portfolio is not a fixed catalog of services, as it is constantly being reviewed and improved. We see our competence not only in our products, but also in our ability to increase the efficiency of the welding processes at our customers in the best possible way through our complementary services.
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SKS Germany
SKS Welding Systems GmbH
Marie-Curie-Strasse 14
67661 Kaiserslautern
